FAQs for FES Watch U Special Design

Nothing happens when I click on Download in the browser. What should I do?

Check whether you have installed the latest FES Closet app. You can download it from the App Store (iOS) or Google Play Store (Android). The app version must be 1.10 or higher.

The pattern isn't added when I click on Download in the browser. What should I do?

If the app is not installed, try downloading the Special Design after installing the FES Closet app from the App Store or Google Play Store.
If the app is already installed, please press the Download button on the exclusive Special Design page after reading through the following steps. The app will start. Please add your Special Design according to the procedure.

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What should I do if download procedure from the app does not complete?

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Please check the network connection and reboot the app. Then, access to Special Design Exclusive page and start over from top page. If failed several times, please inquire via " Other Inquiries ".

How many times can I download the Special Design?

Only once. If the download fails, please try it again.

Can I use the Special Design again after uninstalling the app?

No, you are not able to use the Special Design without the app.

If I change my smartphone can I use the Special Design again on my new smartphone?

No, you cannot.

Inquiries about the Special Design

Please inquire via
" Other Inquiries " in the FES Watch U public support page.